Refund Policy
A legal disclaimer
At Monveo Floor Coatings, our goal is to provide high-quality floor coating services with craftsmanship you can trust. Because our work involves custom materials, labor, and preparation, refunds are generally not available once a project has begun.
Deposits & Payments
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Deposits are required to secure scheduling and cover material costs. Deposits are non-refundable once materials have been ordered.
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Final payment is due upon completion of the project, as outlined in your agreement.
Cancellations
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If you need to cancel a scheduled project, please notify us at least [X days] in advance.
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Cancellations made after materials have been ordered may result in forfeiture of the deposit.
Project Issues & Warranty
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If you are unsatisfied with workmanship, Monveo Floor Coatings will review the concern and, if necessary, perform repairs under our 10-Year Limited Warranty.
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The warranty covers installation-related issues such as peeling, lifting, or delamination caused by workmanship.
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Refunds are not provided for issues outside of workmanship defects (e.g., wear and tear, substrate cracks, moisture intrusion, or misuse).
Non-Refundable Items
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Custom materials and coatings once ordered
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Completed labor and services already performed
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Normal maintenance or care-related issues
Our Commitment
While we do not issue refunds for completed work, our team is committed to making things right if a problem arises that falls under our warranty. We will work with you to ensure your floor meets the quality standards we stand behind.